Online booking riders finish in a minute
A mobile-friendly booking site in your colours. Riders pick a day and a session, name their group, pay by card and leave with a QR code.
From click to the trails
The whole journey, from the moment a rider books to their first ride.
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Book online
The rider picks a day and a session, names their group and pays by card on your booking site.
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Get the confirmation
An instant email arrives with the reference, date, time, tickets and a QR code. Every adult is also sent a link to sign the waiver.
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Turn up on site
The rider arrives at the park with the QR code on their phone. No printing and no queue to find their name.
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Scan the QR code
Staff scan it in the check-in app. The booking is confirmed as paid and for today, waiver status is shown, and the whole group is checked in at once.
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Hit the trails
The rider is checked in and ready to ride their session.
Pick a day and a session
Availability is shown as it really is, so riders never choose something they cannot book.
Live availability calendar
Riders see one to six months at a glance. Days turn green, yellow (running low), red (full) or grey (no sessions). You set what "low" means.
Only sessions they can buy
Each day lists its sessions with times and spaces left. A session with no ticket on sale is not offered at all.
Closed days disappear
Close a day or a date range and it vanishes from the calendar. The booking service rejects it too, so nobody can sneak in through the API.
Events alongside sessions
One-off events appear on the same calendar and on their own events page, with a description, picture and a Buy tickets button.
Tickets, groups and children
Riders build one booking for the whole party.
Pick a session, pick tickets
Riders only see the tickets that are valid for the session they chose, and can mix several tickets in one booking.
Name every rider
Adults get their own email so they can sign the waiver. Children are added as minors, and an adult signs for them.
Child prices
Give a ticket a separate minors price, or let children ride free. You decide who counts as a minor by setting the age limit.
Limits and a disclaimer
Cap how many minors one adult can bring, and show your own disclaimer to the adults booking for them.
Returning riders
A rider who has booked before confirms their email with a one-time code, and their saved details and children are filled in for them.
Look up a booking
Riders can find their booking again with the reference and the email they booked with.
Pay and confirm
Spaces are held while the rider pays and released if they do not.
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Spaces held for 15 minutes
Spaces are reserved atomically the moment a rider starts to pay, so sessions are never oversold. Unpaid holds are released every minute.
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Vouchers and season passes
Riders enter a voucher code, and a season pass is applied automatically when its holder books. A booking that ends at zero is confirmed without payment.
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Secure card payment
Riders pay through Stripe, plus any other payment method your Stripe account supports. Retries are safe, so nobody is charged twice.
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Confirmation with a QR code
An instant email with the reference, date, time and tickets, and a QR code your staff scan on arrival. References start with a prefix you choose.
If a payment arrives after its hold has expired, it is refunded automatically.
Find out more about Gravity Pass
Check-in
Staff scan the QR code on a rider's confirmation and the whole group is checked in. Use the app on iPhone, iPad, Mac or Android, or the check-in page in your management portal.
Merchandise shop
Sell t-shirts, tubes and tokens from a branded online shop that shares your customers, your Stripe account and your vouchers.
Sessions and pricing
Describe your sessions as repeating slots, attach tickets to them, then add season passes, events and vouchers when you need them.
Waivers and safety
One waiver for the whole park, sent to every adult rider as soon as a booking is paid. Riders sign once and are never asked again.
Marketing
Every rider is saved as a customer. New customers are added to Mailchimp or SendGrid automatically, and opt-outs are respected everywhere.
Branding and email
Booking site, shop and emails all carry your logo, your colour and your wording, sent from your own mail server.
Statistics
Built-in statistics for any date range, based on paid bookings. See when riders ride, when they book and what sells, without a spreadsheet.
Security and privacy
Staff roles, strong sign-in, a full audit log, and tools for subject access requests and erasure. Each park runs on its own isolated database.
Ready to fill your next session?
Tell us about your bike park and we'll show you Gravity Pass in action.
Book a demo